Our commitment and promise to you.

(Updated 12th August 2020)

Dear Friends,

We are delighted to have reopened the Hotel on Monday 6th July. We are taking advance hotel and dining reservations and it has been wonderful to begin welcoming back our hotel guests and breathing life back into the resort. Whether enjoying afternoon tea or a cocktail on the terrace, visiting the gardens of Bowood House, playing golf on our PGA course, or dining in our Shelburne Restaurant, we can’t wait to see you.

The welfare of our guests, visitors, members, and our staff is our absolute priority, as is our commitment to our health and safety regime. Finding the right balance and delivering new controls needed to allow our guests to feel safe, whilst at the same time enjoy a relaxing visit, is and will continue to be at the heart of what we do.

We are adhering to all government guidelines and face coverings must be worn in all public areas of the hotel as well as during any Spa Treatment. Face coverings are not required when enjoying food or drink in one of our restaurants.

Please read the information below, which we have compiled to put your mind at ease about visiting us again. If you have any queries or concerns, please click here to contact me directly.

Until then, we do look forward to welcoming you back to Bowood.

Best wishes,

Jeff Condliffe
General Manager
Bowood Hotel, Spa and Golf Resort

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Visit us with Complete Confidence

Visiting with Confidence, Guidance, and Good Practice
We have made the necessary changes to our operational procedures and are constantly reviewing the government guidelines, as well as actively seeking best practice advice from the hospitality industry bodies, such as UK Hospitality, the AA and PGA.
We are delighted to have been awarded the following accreditations via different new initiatives, created specifically to put your mind at complete ease when visiting us.

AA COVID-19 Confident

The AA has been trusted by the public as a source of hospitality ratings and recommendations for over 112 years. The new COVID Confident assessment scheme has been backed by the hospitality industry, with many high-profile trade bodies supporting the initiative. The AA checks that each business has the necessary measures in place for a safe visit.

We have supplied evidence of the following:

COVID-19 Risk Assessments
New and relevant Safety Procedures
Staff Training and Awareness

 

READ MORE HERE

 

Visit England’s ‘We’re Good To Go’ Initiative

We are proud to have been awarded Visit England’s ‘We’re Good to Go’ initiative, providing a ring of confidence and reassurance that Bowood have adhered to the Government’s and Public Health safety and guidance.

READ MORE HERE

Hotel Guest Communications

Our pre-arrival email communications will provide additional health and safety information.
We will contact all guests a few days prior to their arrival, confirming the details of their stay asking you to complete a simple health check. At this time, we require your contact details including: email, telephone number, and address.
There will be extra signage around the resort to highlight the hygiene controls and social distancing that needs to be followed.
On check-in, each guest/bedroom will receive a ‘one’ use welcome document, with updates on COVID-19 guidelines, as well as operational information.

We’re sure you will appreciate that we have had to make several changes to our arrival and departure information due to recent events. For example, we politely request that you pre-book Dinner in our Shelburne Restaurant in advance.
We have also had to make temporary changes to our check-in and check-out timings.
The Hotel Swimming Pool is open for hotel residents, for pre-booked slots of 55 minutes via Hotel Reception. The gym, sauna, steam room and aromatherapy showers will remain closed for now.
Spa treatments are available to book via hotel reception.

Check-in – 16:00pm
Check-out – 10:00am
 
If you wish to pre-book a round of golf on our PGA course, please contact The Pro Shop who will be happy to arrange this for you.

Please note: there will be no resort literature or magazines in any of the bedrooms.

Enhanced Cleaning

We have implemented new cleaning practices, based on the COVID-19 risk assessments and every team member has been trained using the new operational procedures.

  • Sanitising stations are located throughout the resort (including hotel bedrooms) and we ask that you use them when entering and leaving the hotel.
  • Regular cleaning of shared surfaces is being conducted throughout the day and night.
  • All bedrooms and public areas have COVID-19 Air conditioning filters installed.
  • We use a Corona Ozone Generator in each bedroom before use, which sanitises and purifies the air, killing bacteria during the 30-minute process.

For more information on our enhanced cleaning guidelines and protocols for our common areas and bedrooms, please click below:

READ MORE HERE

Our Team plus Suppliers and Partners

Our Team:
All team members have been trained on the new health and hygiene procedures relating to COVID-19 and their responsibility to guests and colleagues. Reasonable steps have been taken to follow all the government guidelines:

All the necessary PPE equipment have been supplied to those team members who are customer facing and for those who wish to wear it out of choice and continue to wash their hands regularly for at least 20 seconds at a time.
Hand sanitisers are located at all staff entry points.
All staff are temperature checked as they enter the building and are required to confirm that they have not been in contact with anyone displaying COVID-19 symptoms.
Any staff showing any signs of infection will be asked to immediately leave the premises.
Operating procedures will be clearly displayed in all staff areas and social distancing will be implemented in all working environments.

Our Partners / Suppliers:
We are communicating and collaborating closely with all our suppliers and partners, to ensure all their policies and systems have also been updated to meet government COVID-19 guidelines.

We have a designated delivery area, which will be constantly monitored and sanitised. PPE will be worn by the delivery person and our staff when accepting deliveries.

The Resort's Facilities

Our PGA Golf Course is welcoming both members and guests with revised operational procedures and the team continue to follow all government and PGA recommended guidelines.

The Grounds and Terraced Gardens at Bowood House, as well as the children’s Adventure Playground, are open for hotel guests to enjoy. Bowood House, Stables Restaurant, Treehouse Café remain closed for now. There is a takeaway outlet serving drinks and snacks.

The Bowood Estate has almost 2,000 acres to explore and there are many walks to enjoy.

The Swimming Pool is open for hotel residents only via pre-booked 55 minute slots. The gym, sauna, steam room and aromatherapy showers will remain closed. Spa treatments are available to book via hotel reception.

Social Distancing throughout the resort

The Resort’s Shelburne Bar & Restaurant, Library, and Clubhouse Brasserie have been re-arranged to allow safe social distancing between our visitors and guests.
We are making use of Bowood’s large terraces and open spaces around the resort to create more outdoor seating to enjoy during spells of nice weather.
The seating in our function rooms has been rearranged to meet the guidelines.
Where possible, we will create a one-way guest flow along the corridors, to avoid congestion.
Hotel guests will be encouraged to use the toilet facilities in their bedroom during their stay.

Hotel Reservations and Revised Procedures

We have finalised new technology procedures working alongside our current IT systems, to allow guests to communicate important details with us prior to their stay.

We have improved our arrival and check-in procedures to reduce paper and speed up the arrival process. Please note, you must have a valid reservation before entering Bowood Hotel, Spa and Golf Resort. We reserve the right to ask you to leave the premises if you do not have a reservation.

We have also had to make temporary changes to our check-in and check-out timings. Thank you for your understanding.

Check-in – 16:00pm
Check-out – 10:00am

For more detailed information, please click below:

READ MORE HERE

Food and Drink

We have revised our policies for offering Food and Drink in our Shelburne Bar and Restaurant, Library, Morning Room and Clubhouse Brasserie. As hotel guests you also have the option to dine in your room.

If you are not staying with us, you can still visit both the Shelburne Bar and Restaurant and the Brasserie, however, you must call in advance to book a table. We will ask you for your contact details and the names of your party.
Please note: We are unable to accept any walk-in visitors.

For more detailed information, please click below:

READ MORE HERE

The Spa at Bowood & Gym

The Swimming Pool is open for hotel residents only via pre-booked 55 minute slots. The gym, sauna, steam room and aromatherapy showers will remain closed. Spa treatments are available to book via hotel reception.

For more detailed information, please click below:

READ MORE HERE