Our commitment and promise to you.

[Updated 14th August 2020]

I would like to thank our Season Ticket Holders and visitors for your support over the last months. Our overriding intention has been to ensure that Bowood remains a safe environment for both our visitors and staff. Inevitably, this continues to require a measured approach to opening, paying close attention to official guidance – your cooperation and understanding is greatly appreciated.

We will continue to closely review procedures to ensure that any opening maintains a safe and welcoming environment for our visitors.

Kind regards,

Marcus Lee
Estate Manager

VISIT ENGLAND'S 'WE'RE GOOD TO GO' INITIATIVE

‘We’re Good To Go’ 

We are proud to have been awarded Visit England’s ‘We’re Good to Go’ initiative, providing a ring of confidence and reassurance that Bowood have adhered to the Government’s and Public Health safety and guidance.

 

READ MORE HERE

ARRIVAL PROCEDURES

Visitor Car Park:
Bowood has more than adequate parking spaces available for the expected numbers of vehicles. We have amended our procedure to turn vehicles away if at any time the car park or grounds become too full and congested.

Admissions Kiosk and Entrance to the House & Gardens:
Two separate admissions desks are in operation during busy periods, spaced 10m apart. Our Admissions Team has designated desks, to mitigate shared use. Staff regularly clean the admissions desk throughout the day and is thoroughly deep cleaned every morning. A checklist is completed to ensure compliance.

Plastic screens or windows are in place on all Admissions windows. PPE is available to staff (gloves, masks) alongside hand sanitiser and disinfectant wipes. Our Staff regularly clean their hands throughout the day. Signs are in place to remind staff of the importance of regular hand washing. Information regarding social distancing and visitor protocols are clearly displayed in A1 A-frames.

ADVENTURE PLAYGROUND

Day Visitors are now able to visit Bowood House & Gardens by purchasing a ticket online in advance. Access will be controlled using a timed, wristband system – wristbands will be allocated at admissions on arrival, giving each family the chance to access the Adventure Playground for two hours during the course of their visit:

o Session 1 – 11:15 to 13:15
o Session 2 – 13:30 to 15:30
o Session 3 – 15:45 to 17:45

While the number of children within the Adventure Playground during each session will initially be limited, this system allows for a larger number of visitors to access the Adventure Playground over the course of a day than if we utilised a one-on-one out system. Nonetheless, we will monitor these arrangements on a day-to-day basis to ensure that we both maximise opportunities for access, while keeping the play area safe.

Visitors are encouraged to wash their hands on entry, regularly during play, and on exit – hand sanitiser dispensers are provided at the entrance and exit and hygiene stations within the playground.

The play areas will be roped off to manage access. We have a large area designated for queuing for visitors waiting for access if required. Our staff managing the entrances and exits will be set back more than 2m from visitors at all times. Up to two adults may access playground from each household (please see below for more detailed information).

Visitors must please take note of the following arrangements:

  • As in normal times, parents will be responsible for supervising their children at all times in the Adventure Playground – this must now include regular hand washing and observing social distancing protocols.
  • Each household will be allowed two adults within the Adventure Playground – gatherings of more than six people in any one location are prohibited.
  • Given the nature of the Adventure Playground, it will not be possible to sanitise the play equipment between uses. Accordingly, those accessing the play areas must focus on handwashing and general hygiene – on arrival, throughout play, and on departure.
  • Benches are provided within the Adventure Playground, however, visitors are also welcome to bring their own picnic blankets and folding seats.
  • If at any stage our management team determines it is necessary to limit visitor numbers within the Adventure Playground, we will do so – this is for everyone’s safety.

Please note: Initially, the Tube Slides, Space Dive, Flying Fox, Wendy House, and Ball Pool within the Adventure Playground will remain closed.
We will endeavour to open the Space Dive if visitor numbers and behaviour allows, but we cannot guarantee access at this time.

Bowood's Grounds and Gardens

Initially, only open spaces are open throughout the gardens and grounds. It is not possible at this time to open confined spaces. You are welcome to wander through the Arboretum, to the Lake and our Cascade Waterfall. Fixed benches throughout the grounds are in use, however, no picnic benches are available at the current time. Gatherings are discouraged and our Staff complete a thorough check every hour, to monitor the grounds for any issues.  Our staff will maintain a minimum of 2m distancing from visitors at all times.

Information regarding social distancing and visitor protocols are clearly displayed in A1 A-frames at Admissions.

 

TOILET FACILITIES

There will be two toilet facilities available: Disabled toilet in Treehouse Cafe, on request only and the Gents Toilet at Apple Store, with Unisex access.

There is a one-way system in place, to mitigate visitor crossover. Hand sanitiser is provided at the front of the queue, before visitors proceed inside. There is strict one-in-one-out access. The toilet facilities are cleaned three times per day, subject to review based on visitor numbers.

Toilets are closed during cleaning and signs are in place to remind users of the importance of regular hand washing.

THE NOSH BOX - FOOD & DRINK

The Nosh Box is a charming converted horsebox, situated in the grounds serving delicious takeaway cakes and treats, with hot and cold drinks.

A perspex counter screen has been installed to protect food, which is all pre-wrapped in cellophane wrap to reduce risk of contamination. Staff regularly clean the serving counter between customers and provide hand sanitiser for customers, where required. The serving area and purchasing flow has been adapted to minimise risk of close interaction.

A spacing of 2m is maintained between customers at all times. Signs are present to remind customers to maintain social distancing.

FIRST AID RESPONSE

The First Aid Hut will initially remain closed. There are clear information signs at Admissions advising all visitors that the First Aid Hut is closed, but First Aid is available via the Gate / Admissions, on request.
Any First Aid response will use gloves, face masks, and aprons, maintaining social distancing as much as possible. The First Aid responder will assess whether she/he can safely assist, if not the visitor will be directed to minor injuries or an ambulance will be called.

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This page will be regularly updated, however, if you do have any questions at all, please don’t hesitate to get in touch with us.

 

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