Last updated April 2023
For the purposes of data protection this policy refers to the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.
The Bowood Estate is the ‘data controller’. This means that we are responsible for deciding how we hold and use personal information about you and explaining it clearly to you.
Who are The Bowood Estate?
The Bowood Estate trading activities also include Bowood Hotel, Spa and Golf Resort, Bowood House & Gardens.
VAT registration number: 139173755
The trading address is: The Bowood Estate, Bowood, Calne, Wiltshire, SN11 0LZ. Further details can be found via the business website: https://www.bowood.org.
The Bowood Estate is registered with the UK Information Commissioner’s Office with registration number Z7143254.
What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.
What information do we collect?
How do we use your personal information?
We use this information to make your experience as easy and enjoyable as possible.
Why do we contact you?
What are your rights?
Right of access – You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to our General Manager – firstname.lastname@example.org or in writing to:
Data Protection Officer – General Manager
Bowood Hotel, Spa and Golf Resort
In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive, or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We will without delay and within 1 month of your request (subject to extensions in some cases):
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.
Rights of Rectification and Erasure (the right to be forgotten) You may ask us to correct or remove information you think is inaccurate or no longer necessary.
You can sign up to receive marketing communications through our online website sign up form, when you create an account or during the checkout process. Simply tick the opt-in box at any of these stages.
Marketing communications may be sent either electronically via email or physically through the post.
How to unsubscribe from marketing communications?
All Bowood customers have the choice to refine or opt out of receiving marketing communications from us.
If you do not wish to continue to receive marketing communications from us, you can easily click on the ‘Unsubscribe’ link at the bottom of all email communications. Please note that if you opt-out of receiving marketing communications, we may still store data relating to you and any purchases you made and may contact you directly about your bookings and purchases.
Gift Vouchers – SK Chase
The things we cannot control…
Third party sites: Our site may contain links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
SSL and encryption
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.
Alternatively, you can write to us at:
Data Protection Officer – General Manager
Bowood Hotel, Spa & Golf Resort