Accessibility & Inclusivity

ACCESSIBILITY & INCLUSIVITY AT BOWOOD

Bowood values diversity and inclusion above all and is committed to offering an accessible and inclusive stay to all our guests and visitors.
We believe in providing a working environment where everyone can give their best, and we do this by encouraging mutual trust, collaboration, and respect. We want our team members to be proud of working for Bowood and we in turn want to be proud of our team.

HOTEL & RESORT FACILITIES

We offer car parking bays for disabled guests.
Our public areas – including hotel reception, bar, lounge, restaurant, and library are all situated on the ground floor and fully accessible, without steps and suitable for wheelchairs.
We offer a choice of wet rooms in designated accessible bedrooms as well as the option of twin or double beds. One of these rooms also has an interconnecting bedroom, allowing easy and accessible access for a carer if required.
There is a disabled toilet on the ground floor, close to hotel reception, with vertical rails and an emergency alarm cord.
We can offer an adjustable safety bed rail for those guests who are less mobile.
We accept assistance dogs in the resort but ask for prior notice.
Our restaurant menus offer special dietary requirements as standard, such as gluten free, dairy free, lactose free, nut free, vegetarian, vegan etc. Additional specific dietary requirements can be arranged in advance.
The Spa is fully accessible, including swimming pool, treatment rooms, and gym. We have a pool hoist* to support entry into our swimming pool. There is a separate disabled changing room with an emergency alarm cord.
*We ask for prior notice, so we can ensure we have the relevant trained staff on duty to assist with the pool hoist.

OUR PLEDGE TO GUESTS & VISITORS

Through continued staff training, our team is committed to meeting the communication needs of our guests and visitors. Upon booking and on arrival at the hotel, we establish any specific guest and visitor requirements.
Assist all hotel guests with their luggage and offer to show them to their room.
Provide a larger print menu and hotel information guide to assist guests that are visually impaired.
Arrange a messaging service to hotel reception for those guests that are hard of hearing.
Where possible, we will offer a quieter table in our restaurant, upon request for those who struggle with a noisier environment.
We offer 24-hour room service for those guests who may wish to dine away from a busy restaurant.

OUR PEOPLE

Bowood’s Culture
We believe in providing a working environment where everyone can give their best, we do this through encouraging mutual trust, collaboration, respect, and encouraging everyone to accept the concept of individual responsibility. We want our team members to be proud of working for Bowood and we in turn want to be proud of our team.

Equality, Diversity & Inclusion
We strive to promote a working environment that values employees as individuals, an environment that encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing our teams to reach maximum potential by providing opportunities to learn and develop.

You can read our full Equality, Diversity & Inclusion Policy here.

VIEW OUR POLICY

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